Onsite- Guadalajara- Fulltime
- La posición es full-time
- Modalidad Presencial
- Disponibilidad inmediata
- Contratación con 4Latam
Job Description and Objectives
- English Fluent
- Serve as a point of contact for inbound customer or employee questions, requests and incidents
- Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
- Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
- Have a full understanding of our products, and services Liaise with cross-functional departments if the request requires additional team collaboration to solve
- Quickly escalate urgent requests and questions through appropriate channels
- Partner with larger support team to deliver feedback and suggestions to improve customer experience
- Use knowledge base articles to assist with responses
- Adhere to the SLA’s and Policies set in place
- Evaluate and educate team customers on practices that maximize their working efficiency.
- Identify chronic or recurring issues partnering with other technology teams for a resolution.
- Ability to use discretion and independent judgment in evaluating problems for customers and employees.
Características del Puesto
|Categoría de Puesto||IT|